At CALLED, we want you to be confident in every purchase. If you're not completely satisfied with your order, we're here to help.

Returns

We accept returns within 14 days of your order being delivered.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.

• Include all original tags and packaging.

• Be free from stains, damage, or signs of wear.

Items that do not meet these conditions may not be accepted.

Refunds

We do not offer refunds for change of mind.

Approved returns will be issued as either:

• Store credit, or

• An exchange for another available item.

Sale Items

All sale and discounted items are final sale and cannot be returned, exchanged, or refunded unless required under Australian Consumer Law.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 3–5 days of delivery at calledlabel@gmail.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging.

We'll work with you to resolve the issue as quickly as possible.

Return Shipping

For approved returns and exchanges, CALLED will not cover the cost of return shipping. customers are responsible for paying postage for sending items back.

Please do not send items back until your return request has been approved.

Lost or Stolen Parcels

Once your order has been handed to the shipping carrier, delivery is the responsibility of the carrier. If your parcel is marked as delivered but cannot be located, please contact the shipping provider first.

If you require assistance, we're happy to help where we can.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund as required by law.